What's the size of the camera?
At the widest points the Flashback ONE35 is approximately 3.5cm by 11.5cm by 6cm.
Last updated: June 15, 2023 17:36
Can I use the camera without the app?
Right now, the Flashback camera only supports wireless communication with the Flashback mobile app, but there is room to expand this in the future.
As long as people are interested in the camera, we are committed to continue rolling out updates to the mobile app. Of course, with any hardware that relies on companion software, there is a risk that it becomes unfeasible to maintain. For this reason, we’ve considered what will happen if we’re unable to support the Flashback mobile app for any reason. We won’t remove it from the app stores unless we’re forced to, and Android/iOS policies will keep it backwards compatible for around 5 years.
In the worst case, we’re committed to open sourcing the app’s communication protocols to ensure the availability of an unofficial Flashback app.
Last updated: June 15, 2023 17:46
Can I replace the battery?
The battery included with your Flashback camera is rechargeable and with normal use, we expect it to last for many years.
If you do experience degraded battery life, it will be possible to replace the battery with some basic DIY skills. We’ve chosen to connect the battery internally with a standard connector, so there is no need for soldering. The only equipment required to do a battery change will be a small screwdriver. The battery size and capacity is very standard, but if there is any demand and they can’t be found in your country we will happily provide replacements.
To maximise the lifespan, you should aim to recharge the battery before it is completely drained when possible :)
Last updated: June 15, 2023 18:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.